Our Commitment to Quality Elderly Care

At Minton Care Hotels, our values are built from over 40 years of passion and experience. They are at the heart of everything we do and we accept nothing less. They guide us in providing exceptional care, creating a nurturing environment and fostering meaningful connections between staff and residents.

The principles described below reflect our unwavering commitment to each resident’s well-being and happiness.

personalised care package

“Nothing is too much trouble. I feel they have got to know her as an individual and personalised her care.”

- Siobhan A (Daughter of Resident)

A Lifestyle to Thrive In

These values shape our care homes in Norwich and Ipswich into a place where exceptional care
meets a nurturing family environment with purpose, dignity, and happiness.

Compassion

We approach care with compassion and empathy, understanding the unique journeys of our residents. We know that everyone has their own sensitivities, which is why every interaction is infused with kindness, respect and the genuine desire to enhance their quality of life.

Family-Centred

As a family-run establishment, we prioritise family values. Our residents become a part of our extended family and we create a warm, supportive environment where everyone is cherished and cared for.

Excellence

Striving for excellence is at the core of our services. From our dedicated care team to our luxurious amenities, we go above and beyond to provide the highest quality of care, promising that our residents have the best possible experience every day.

Personalisation

We recognise that every individual is unique, with distinct preferences and needs. Our personalised approach ensures that care plans, activities and interactions are tailored to each resident - embracing a sense of identity and empowerment.

Our staff

Our care homes in Norwich and Ipswich are proud to boast staffing levels that surpass the norm. This commitment to investing in people allows us to dedicate time and attention to each individual.

We also have a remarkable staff retention rate that ensures continuity of care. We understand the importance of familiarity and the upsets caused by changes. With minimal staff changes, your loved one will experience a true family feeling.

We also accept nothing but the best when it comes to hiring. All our staff are passionate carers, with kind hearts, compassionate attitudes and an inherent love to help anyone, regardless of age or condition.